Privacy Policy

Effective Date:

Celestia Landscapes LLC ("Celestia," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect from clients, prospective clients, and website visitors, how we use it, and the choices you have. This Policy applies to information collected through our website (celestialandscapes.com), phone calls, in-person estimates, invoices, and related business communications.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, mailing/service address, phone number, and email address.
• Project information: property details, site photographs, estimate requests, and job specifications.
• Payment information: billing address and payment details processed through our payment processor. Celestia does not store full credit card numbers on our own systems.
• Communications: emails, texts, call notes, and other correspondence you send us.

If you visit our website, we may also automatically collect limited technical information, such as IP address, browser type, device type, and pages visited, through standard web analytics tools and cookies.

2. How We Use Your Information

• To prepare estimates, schedule and perform contracted work, and issue invoices.
• To communicate with you about your project, appointments, and account status.
• To process payments and maintain business and tax records as required by law.
• To respond to inquiries submitted through our website or by phone/email.
• To improve our services, website, and customer experience.
• With your separate consent, to feature before/after project photos in marketing materials (see Section 5).
• To comply with legal obligations, licensing requirements (Arizona Registrar of Contractors), and to establish, exercise, or defend legal claims.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Subcontractors, suppliers, or crew members directly involved in completing your project, limited to what is necessary to perform the work.
• Payment processors and accounting/bookkeeping service providers who process transactions on our behalf.
• Professional advisors (accountants, attorneys, insurers) as needed to operate our business.
• Government agencies or licensing bodies where required by law, such as permit applications or ROC compliance.
• A successor entity in the event of a business sale, merger, or reorganization.

We require any third party handling your information on our behalf to protect it consistent with this Policy.

4. Data Security

We use commercially reasonable administrative and technical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Photographs and Marketing

We may photograph completed projects for use in our portfolio, website, and social media. Photos taken from public view do not require separate consent, but we will not publish your name or exact property address alongside project photos without your permission. You may opt out of marketing use of your project photos at any time by contacting us in writing.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand site traffic and improve user experience. You can control cookies through your browser settings; disabling cookies may affect some website functionality. We do not use website data for third-party behavioral advertising.

7. Data Retention

We retain client and project records, including invoices and contracts, for as long as reasonably necessary to fulfill the purposes described in this Policy and to comply with Arizona recordkeeping, tax, licensing, and warranty obligations, generally consistent with the applicable statutory retention periods.

8. Your Choices and Rights

• You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual retention requirements (for example, we must retain invoices and warranty records for the applicable statutory period).
• You may opt out of non-essential marketing communications at any time by replying "STOP" to texts, unsubscribing from emails, or contacting us directly.
• You may decline to provide certain information, though this may limit our ability to prepare an estimate or perform work.

9. Children's Privacy

Our services are directed to adults and businesses. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The version posted at celestialandscapes.com governs current transactions. Material changes will be reflected by an updated effective date above.

11. Contact Us